FAQ
Frequently Asked Questions (FAQ)
Where are the products shipped from?
All products are shipped from our warehouse in Austria. There are no customs fees or long delivery times.
How long does shipping take?
Shipping within Austria usually takes 1–3 business days, and to Germany 3–6 business days. Shipping is carried out via Austrian Post or DHL.
How much does shipping cost?
Details about our shipping and costs can be found here: Shipping Conditions
I found a product, but it's not in stock?
Since we import all products ourselves from Japan, reordering is labor intensive and involves longer delivery times. Out-of-stock items cannot currently be ordered directly. However, please let us know which product you're interested in, and we'll check for you whether and when reordering is possible.
Which payment methods are accepted?
We accept credit card, PayPal, Sofortüberweisung, Apple Pay, Google Pay and Klarna (depending on availability in your country).
Can I return my order?
Yes, you can return your order within 14 days of receipt. The item must be unused and in its original packaging. The buyer is responsible for return shipping costs.
What is a tenugui?
A tenugui is a traditional Japanese cotton cloth that can be used in many ways – as gift wrapping, wall decoration, scarf or kitchen accessory.
Where are the tenugui made?
Our tenugui come exclusively from Japanese manufacturers – especially from the traditional company HAMAMONYO from Yokohama.
How do I care for my tenugui?
We recommend hand washing in cold water. Machine washing at low temperatures is possible. Please do not tumble dry.
How do I redeem the 10% newsletter discount?
After subscribing to the newsletter, you will receive an email with your personal discount code. Enter this code during checkout.
Why do you sell tenugui?
Because we love the beauty, simplicity, and versatility of Japanese culture, and because tenugui are an underappreciated treasure of everyday life. With Japan Essence, we want to share this enthusiasm and bring a piece of Japan into your home.
Why are your products more expensive than other wipes?
Our tenugui come from established Japanese manufacturers, many of which have received the OMOTENASHI Selection Award. They are elaborately produced using the traditional wet-printing process.
Why is there (still) no selection of other Japanese products?
We'll start with what we personally love. We're planning to add more Japanese products, such as furoshiki, stationery, and ceramics. Quality always comes before quantity.
Why don’t you have direct checkout on Instagram or Pinterest?
Due to EU regulations, direct checkout on meta platforms is currently not possible. However, you can simply click on our website and conveniently order there.
Why should I trust you?
Japan Essence is a registered Austrian sole proprietorship with a genuine passion for Japanese design. We import, store, and ship with passion—no dropshipping, no games.