GDPR Privacy Requests

How we process your request When you submit a request through this page, our compliance provider (Consentmo) processes your email address and technical information (such as IP address) only to verify and fulfill your request, prevent misuse, and keep records of compliance. For more details, see Consentmo's Data Processing Policy.

Access or download my data

You can request a copy of the personal data we hold about you, including account details and order history. You may request your data in a portable format (CSV or PDF).

• Request my data

Response time: We respond within one month. If your request is complex, we may extend this period as permitted by law and will inform you.

Correct my information

If you believe your personal data is inaccurate or incomplete (for example, a wrong shipping address or misspelled name), you can update it here.

• Correct my information

Delete my data

You can request the deletion of your personal data associated with this store (also known as the "Right to be Forgotten").

• Request deletion

Important: Some information may be retained where required by law or for legitimate purposes (for example, tax, fraud prevention, and security).

Manage Privacy Preferences

You can customize your experience by choosing exactly which types of cookies and technologies you allow us to use (e.g., enabling analytics but disabling marketing). You can update these specific settings at any time.

• Update Cookie Settings

Withdraw Consent

You have the right to withdraw your Shopify marketing consent for tracking technologies at any time. This will apply to your future use of our store and will stop data collection for optional purposes.

Restrict or object to processing

You may request that we restrict the processing of your personal data or object to certain processing activities (such as direct marketing or processing based on legitimate interests).

To exercise these rights, please contact us at:

📧 office@japan-essence.com

Contact information

For questions about your privacy rights or this page, contact:

Email: office@japan-essence.com

Address: Schalkham 12, 5202 Neumarkt , Austria

Lodge a complaint

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your national Data Protection Authority (DPA).